VitaUnits is a property management platform that enables residential property operators to manage leasing, residents, maintenance, and communications. Our platform is used by property management companies ("Property Managers") to administer their residential communities.
For the purposes of this Privacy Policy, VitaUnits acts as a data processor on behalf of Property Managers (data controllers) with respect to resident and applicant data. This policy covers data we collect directly through our platform and communications channels.
Website: https://vitaunits.com
Contact: privacy@vitaunits.com
| Purpose | Legal Basis |
|---|---|
| Process rental applications and leases | Contractual necessity |
| Manage your tenancy (rent, maintenance, notices) | Contractual necessity |
| Send transactional SMS and email communications | Contractual necessity / Consent |
| Process rent payments and maintain ledger records | Contractual necessity |
| Respond to maintenance requests | Contractual necessity |
| Conduct tenant screening (with your consent) | Consent |
| Send renewal offers and lease expiration notices | Legitimate interest / Contract |
| Send marketing messages to prospective tenants | Consent |
| Comply with legal obligations (eviction, tax records) | Legal obligation |
| Improve platform performance and security | Legitimate interest |
We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
You may opt out of SMS messages at any time by replying STOP to any message. You will receive a single confirmation message and no further SMS will be sent. For full details, see our SMS Terms & Conditions.
We use Infobip as our SMS delivery provider. Infobip processes phone numbers and message content solely to deliver messages on our behalf and in accordance with their privacy policy (infobip.com/privacy-policy).
| Data Type | Retention Period |
|---|---|
| Active lease & resident records | Duration of tenancy + 7 years (legal / tax requirements) |
| Application records (approved) | Duration of tenancy + 7 years |
| Application records (denied) | 3 years (Fair Housing compliance) |
| SMS message logs | 3 years (CTIA compliance) |
| SMS opt-out records | Indefinite (required by CTIA) |
| Payment transaction records | 7 years (tax records) |
| Maintenance records | 5 years after resolution |
| Prospect / lead records | 2 years after last contact |
When data is no longer needed, it is securely deleted or anonymized. Opt-out records (STOP requests) are retained indefinitely to ensure we never send messages to opted-out numbers.
We implement administrative, technical, and physical safeguards to protect your personal information, including:
No method of transmission or storage is 100% secure. In the event of a data breach that affects your rights or interests, we will notify you as required by applicable law.
Depending on your location, you may have the following rights:
Submit a request to privacy@vitaunits.com with your full name, property address, and the right you wish to exercise. We will respond within 30 days. We may need to verify your identity before processing certain requests.
Our platform and SMS Program are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us at privacy@vitaunits.com and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or SMS. Your continued use of our platform or SMS Program after any changes constitutes acceptance of the updated policy.
We encourage you to review this policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our privacy team:
For SMS opt-out requests, the fastest method is always to reply STOP directly to any text message — this takes effect immediately. Email requests may take up to 24 hours to process.